Privacy & Cookie Policy
This Privacy Policy sets out how we, Edinburgh City Apartments, collect, store and use information about you when you use or interact with our website, https://edinburgh-accommodation.co.uk (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from 26th April 2019
This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only.
Data Controller:
Edinburgh City Apartments
What information we collect
By using our website we may collect some or all of the following information:
- Name, email address & telephone number
- IP address & general location data such as the country you are located in
As part of our booking process you may also be required to provide further information, such as:
- Photographic ID
- Proof that the payment card used belongs to you
- Proof of address you provided us with
What do we do with this data?
We require this information to respond to contact requests and/or better understand who is using our website, and in particular for the following reason;
- Internal record keeping
- Security/fraud prevention
- We may periodically send promotional emails
- Understanding who is using our website & where
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
The following are the cookies currently running on our website:
- _ga – Google Analytics – website statistics
- _gid – Google Analytics – website statistics
- _gat – Google Analytics – website statistics
- _hp2 – CloudFlare – website optimisation
- optimizelyEndUserId – CloudFlare – website optimisation
Your rights in relation to your information
Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to stay@edinburgh-city-apartments.co.uk:
- to request access to your information and information related to our use and processing of your information;
- to request the correction or deletion of your information;
- to request that we restrict our use of your information;
- to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
- to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
- to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.
For the purposes of the UK, the supervisory authority is the Information Commissioner’s Office (ICO), the contact details of which are available here: https://ico.org.uk/global/contact-us/
Verifying your identity where you request access to your information
Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so.
These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.
How we verify your identity
Where we possess appropriate information about you on file, we will attempt to verify your identity using that information.
If it is not possible to identity you from such information, or if we have insufficient information about you, we may require original or certified copies of certain documentation in order to be able to verify your identity before we are able to provide you with access to your information.
We will be able to confirm the precise information we require to verify your identity in your specific circumstances if and when you make such a request.